FAQ - Active 2.0

HOW DOES THE ACTIVE 2.0 (SE01/SE02) DIFFER FROM THE ACTIVE VE52/VE56?

The Active 2.0 is a ground up development to double the life-cycle of the pump and motor in comparison with the Active VE52/VE56. The pump and motor consist of multiple elements which are either imported from South Korea and Japan or are reinforced to be more durable.

WHAT IS THE PUMP OUTLET SIZE OF THE ACTIVE 2.0 (SE01) PRESSURE WASHER?

The Active 2.0 (SE01) pressure washer comes with an M22-14mm connection. All M22-14mm adapters are compatible with the Active 2.0 (SE01).

WHAT SIZE NOZZLE ORIFICE COMES WITH THE ACTIVE 2.0 (SE01) NOZZLES AND WHAT AFTER MARKET SIZES CAN I USE?

The Active 2.0 (SE01) pressure washer comes with size 3.7 orifices. The recommended orifice range on the 2.0 (SE01) is size 3.5 to 7.0 orifice nozzles.

WHAT SIZE NOZZLE ORIFICE COMES WITH THE ACTIVE 2.0 (SE01) STOCK FOAM CANNON AND WHAT AFTER MARKET SIZES CAN I USE?

The foam cannon which comes with the Active 2.0 (SE01) has a pre-installed 1.25mm orifice. If you are using an aftermarket foam cannon, it is recommended to stick with a 1.25mm orifice as a 1.1mm may cause the unit to overwork and trip breakers.

CAN I USE A 50’ OR LONGER HOSE WITH THE ACTIVE 2.0 (SE01)?

Yes, the Active 2.0 (SE01) is built with a reinforced purpose built 2-stage cut-off valve. This reduces sensitivity of the pressure washer to longer hoses and prevents cycling of the pump.

WHAT PUMP AND MOTOR IS USED ON THE ACTIVE 2.0 (SE01)?

The Active 2.0 (SE01) comes with a Reinforced 9650 Universal Motor and a Redesigned Patented 5-Piston Pro Pump.

WHAT DO I DO WHEN I FACE A PRODUCT DEFECT OR PERFORMANCE ISSUE WITH THE ACTIVE 2.0 (SE01)?

Read the product manual thoroughly before set-up and operation. In the manual you will find advice on how to resolve most common issues faced in troubleshooting a pressure washer. If the problem cannot be resolved with the troubleshooting, contact our support line on support@activeproducts.com or call us on 1-844-777-4555 (Monday to Friday 9am to 5pm EST)

WHAT IS THE WARRANTY ON THE ACTIVE 2.0 (SE01) PRESSURE WASHER?

The Active 2.0 (SE01) pressure washer comes with a 2-Year Residential Use warranty. Refer the product manual for further details.